Refund & Cancellation Policy

Open Billing and choose “Cancel membership”. Cancellation stops future renewal. Your access continues until the end of the period you already paid for, and you can resume before that date without paying again.

If this is your first paid period on WHISLY and you request a refund within 7 days of payment, we refund it in full — no questions asked. Request it from the Billing page; we review within 2 business days.

Monthly and annual periods already begun are non-refundable after the 7-day window, because the AI usage for that period has been provisioned. You keep access until the period ends.

• Duplicate charges for the same period.
• A payment debited where membership was not activated.
• A sustained failure of the service on our side that prevented you from generating cues for a material part of the period.

Approved refunds are issued to the original payment method through Cashfree. The refund is initiated within 2 business days of approval and typically reaches your bank or card in 5 to 7 business days, depending on your bank. Your Billing page shows the live status of the request.

Please raise a refund request with us before contacting your bank — it is faster. Accounts with a chargeback raised without a prior request may be suspended while the dispute is resolved.

Use the contact page. Include the order ID shown on your Billing page so we can locate the payment immediately.